By using this site, you agree to the terms of this Privacy, Refund and Cancellation Policy. Whenever you submit information via this website, you consent to the collection, use and disclosure of the information in accordance with this Privacy Policy.

Your IP is logged when placing an order. This is for reasons of fraud protection. Fraudulent orders will be submitted to the appropriate authorities.

Merchant collects personally identifiable information that you may voluntarily provide on online forms, which may include: user registration, contact requests, guest comments, online surveys, and other online activities. The personally identifiable information (Personal Information) collected on this Site / our Mobile Application can include some or all of the following: your name, address, phone number, email address, demographic information, and any other information you may voluntarily provide.

Each time you visit the website, our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's IP address. Merchant may collect this information for statistical purposes to understand how the website is used and navigated, including number of hits, frequency and duration of visits, and most popular session times. Merchant or its technology provider may use this information to evaluate and improve the website.

A cookie is a piece of information that our web server may send to your machine when you visit the website. A cookie helps us recognize you when you re-visit our site and coordinate your access to different pages on the website.

It is your responsibility to ensure that you are fully aware of all of these terms and conditions while using the website for actions including browsing the catalogues, performing transactions such as purchasing a listed product, and providing feedback.

• Merchant reserves the right to change or modify these terms & conditions at their discretion at any time.
• The images shown are indicative in nature — actual products may vary in size, colour, etc.
• Merchant reserves the right to change any part of the information on this website without prior notice to customers or visitors.

Refunds can be initiated only in cases where customers have not received the ordered items and the merchant confirms the same.

There is no refund available for a purchased product, except where stocks are unavailable and the customer refuses to accept an alternative item.

A normal refund takes place within 3–5 working days to reflect back in your account. However, it may take up to 7–10 working days for respective banks to process the refund and reflect it in your bank statement/account.

Please contact your bank directly in case of delays after the merchant has confirmed the refund. Note that the Merchant reserves the right to decide upon refund initiation.

Cancellation requests can only be acknowledged if the particular order has not been processed & delivered by the merchant.

To request a cancellation, please contact our helpline or email us at the earliest possible time with your cancellation request.

In the event of unavailability of own delivery personnel, Merchant may use services provided by third-party delivery partners.

The delivery partner is neither an employee nor an agent or affiliate of the merchant or its technology provider and merely acts as an independent service provider. Merchant and its technology partner do not assume responsibility or liability for acts, omissions, services provided, or quality/deficiency of services by the delivery partner.

You acknowledge that actions, omissions, services provided, or quality/deficiency with respect to food delivery services are those of the Delivery Partner in the Delivery Partner's independent capacity.

The buyer may be entitled to a refund for prepaid orders (post deduction of cancellation fee, if any) if a refund is requested due to the following reasons or as deemed fit by the partner restaurant in its sole discretion:

• If the order could not be delivered within 2 hours.
• If the merchant cancels the order for reasons not attributable to the buyer (e.g., store closed, item(s) unavailable, store not servicing online orders, overcrowding, etc.).